First of all, we want to thank you for choosing our service and finding it interesting too.
We have complete faith in our products and strive daily to bring joy through our services. Although our IPTV plans may not always meet everyone’s needs, we’re committed to making things right. If you’re dissatisfied or face insurmountable issues, we’re glad to offer a refund.
Please ensure you include your transaction order ID when sending an email with the subject line “Request for refund.” Describe the issues you’re encountering and the reason for your refund request. In certain cases, we may require supporting evidence, and we’ll also provide our own evidence to clarify our perspective and decision in a transparent manner with greater detail.
Please understand that we can only offer refunds for technical issues after attempting to resolve them. If we can’t resolve your problem within 48 hours, we’ll issue a refund. For 72 hours after purchase, refunds are possible. Credit card refunds typically take 20 to 31 working days, but occasionally up to 90 days. We aren’t responsible for these delays. Refunds for purchases made within 72 hours are full, while others are partial based on subscription usage. Our support team will contact users in refund cases, but refunds take 20 to 90 working days, and we can’t expedite the process.
Customer didn’t satisfied/like the channel line-up or performance.
We suggest every customer to go for Trial before buying 1 to 12 month package.
We are committed to offering top-notch support for setting up your boxes, devices, apps, and system. However, please understand that our assistance is based on predefined configuration steps, as we may not have knowledge of your specific circumstances, devices, and systems
While the majority of our servers maintain stability, occasional channel freezing or disruptions may occur temporarily due to various factors. Please rest assured that our team of expert engineers is continuously working to resolve these issues promptly.
There are various reasons for temporary service disruptions:
1. Customer internet fluctuations.
2. Box/apps/setup issues.
3. ISP problems.
4. Server-side channel issues.
5. Customer requests for plan changes.
6. Routine server updates/restarts (weekly maintenance).
If you’re unable to use your IPTV subscription for over 48 hours due to server or our-related problems, we will:
– Provide a full refund of the package price, or
– Add the lost time to your subscription for free, and
– Offer additional bonuses through negotiation.